Frequently Asked Questions

Getting started is simple:

• Download the iWILL 'til i'mWELL app or visit www.iwilltilimwell.com, then log into your Member Portal to schedule a consultation with a state-licensed physician.
• A Care Coordinator will speak with you first to triage your concerns and update your Electronic Health Record (EHR).
• You’ll then consult with a physician who will assess your condition and recommend an appropriate treatment plan.

We’re here for you 24/7/365 - offering convenient, affordable care when you need it most:

• When you need care right away
• When you have a health-related question and need professional guidance
• When you’re thinking about going to the ER or urgent care for a non-emergency issue
• When you're traveling, on a business trip, or away from home

• Abrasions
• Diarrhea RSV
• Acne
• Ear Infection (e.g. Pink Eye)
• Sinus Problems
• Allergies
• Headaches/Migraines
• Stomach Viruses
• Back & neck pain
• Head lice Recommendations
• Bronchitis
• Insect bites and stings
• Second Opinions
• Cold & Flu Symptoms
• Minor skin conditions or rashes
• Cough, Sore Throat Nausea
• COVID-19
• Painful urination (e.g. Urinary Tract Infections)

Yes, a doctor can provide a short-term prescription refill when appropriate. Common reasons include:

• Your primary care physician is unavailable (e.g., on vacation)
• You’re traveling and your medication was lost or left behind
• You need a temporary refill - limited to a 14-day supply

Please Note: Controlled substances and certain medications may not be eligible for refill via telemedicine, depending on state laws and clinical guidelines.

Integrated Primary Care helps uncover hidden conditions. Key benefits include:

• Comprehensive Service Integration: Ensures continuity of care across all services.
• Immediate Savings: By redirecting healthcare, immediate cost savings can be realized.
• Long-Term Savings: Ongoing care results in significant long-term savings.
• 24/7/365 Collaborative Care: Our care team works around the clock to support treatment adherence and medication management.

Virtual Primary Care offers a comprehensive range of services, including:

• Unlimited Virtual Urgent Care Visits - 24/7 urgent care for common conditions
• Unlimited Virtual Primary Care Visits - Establishing a relationship with a Virtual Primary Care Physician for long-term management of health conditions
• Medication management and ongoing prescription refills
• Lab Panels - Once-a-year adult male and/or adult female Comprehensive Metabolic Panel with most additional labs at a discounted rate. Ordering and reviewing lab tests and routine screenings. Preventive leverage data to determine potential risk factors to manage specific issues.
• Health Risk Assessments - Every member fills out a Health Risk Assessment before their Virtual Primary Care consult and for continuity of care between every Urgent and Primary Care visit.
• Virtual Dermatology - Whether it’s a suspicious growth on your arm or an itchy rash, get three (3) free visits per year, per family for your common skin, nail, and hair ailments diagnosed and treated with one of our board-certified dermatologists through our virtual services.
• Message a Specialist - Members can communicate via email in the patient portal with specialists who are experts within their domains.
• Care Coordinators - Members have 24/7/365 access to a team of expert patient coordinators to help coordinate care and navigate through the complicated medical industry.
• Behavioral Health Care - Speak with a licensed therapist from the comfort of your own private space, wherever that space may be and at any time.
• Discounted Behavioral Health Psychology and Psychiatry Sessions - For a discounted fee, you can schedule appointments to meet with a psychologist or a psychiatrist for ongoing care.
• Advanced Behavioral Health App - Mental Health Assessments, Shareable Data, Create Personal Journals, Create Personal Voice Affirmations, Track and analze your Moods and Feelings, CBT techniques to help challenge negative thinking patterns and improve mental health, Create A Personal Safety Plan, View insights and trends related to your mental health journey and progress, Daily Affirmations, Daily News Feeds.
• Providing Referrals - Community referrals for specialty care services.

Anytime you like but especially when you need to manage your long-term health needs and staying on top of your physical health and caring for your body.

• Preventive Care
• Ongoing management of chronic or routine health conditions
• Medication Management and prescription refills
• Lab tests and routine health screenings
• Health assessments, evaluations, and wellness check-ins
• Referrals to pecialists when needed.

Download the iWILL 'til i'mWELL app or visit www.iwilltilimwell.com to log into your Member Portal and schedule a consultation with a state-licensed primary care physician.

• Update: Update your Electronic Health Record (EHR).
• Schedule: Choose your preferred provider, appointment date, and time.
• Reminder: You’ll receive confirmation and reminder notifications prior to your visit.
• Consult: At your scheduled time, your selected physician will contact you via phone or video for your virtual visit.

Our goal is to provide you with convenient, affordable healthcare 24/7/365. Virtual dermatology is perfect for:

• When you need care now
• If you have a health-related question and need professional guidance
• If you're considering going to the ER or an urgent care center for a non-emergency issue
• When you’re on vacation, traveling for business, or away from home

Virtual dermatology can diagnose and treat a wide range of skin, nail, and hair conditions, including:

• Acne
• Alopecia (Hair loss)
• Boils
• Cold sores
• Cysts
• Eczema
• Folliculitis
• Hives
• Fungal skin infections
• Keratosis
• Dermatitis (including Maskne)
• Rosacea
• Moles, warts, and suspicious spots
• And much more

70% of low-acuity illnesses can be treated virtually.

Some of the More Common Conditions Treated Include:

• Athlete’s Foot
• Cold Sores
• Eczema
• Ringworm
• Poison Ivy
• Shingles
• Acne
• Psoriasis
• Rosacea
• Rashes
• Skin infections

Getting started with virtual dermatology is simple:

• Log in to Request a Consult

  Download the iWILL 'til i'mWELL app or visit www.iwilltilimwell.com to log into your member portal and schedule a consultation with a dermatologist, available 24/7/365.

• Upload Images

  Describe the condition you're experiencing and upload at least three images of the affected area for the dermatologist’s review.

• Dermatologist Review

  Our board-certified dermatologist will review your consultation details, health records, and attached images within 72 hours. Based on the assessment, you will receive a treatment plan and prescriptions if necessary.

• Prescription Fulfillment

  If prescribed, your medication(s) will be sent electronically to your preferred local pharmacy or home delivery pharmacy.

If you need additional assistance, our dedicated Care Coordination team is available around the clock to provide support.

• Licensed Physical Therapist
• Behavioral Therapist
• Physical Therapist
• Occupational Therapist
• Speech Therapist
• Orthopedists
• Chiropractor
• Acupuncturist
• Health Coach

Each member must go through:

• Initial intake questionnaire for qualification.
• Initial consultation with medical provider at no cost.
• Lab Panel at no cost.
• Semaglutide medication vials and supplies included in monthly cost.
• Semaglutide prescribed electronically to compound pharmacy.
• Medication shipped directly to member’s residence.
• Proper dosage elevated and decreased based on provider’s prescribing.
• Monthly consultation for medication management at no cost.
• Care Team Support.
• Nutrition and Fitness Guidance.
• No cost virtual counseling sessions with member paid sessions for Psychology and Psychiatry.

Counseling is a confidential and supportive relationship between you and a professional counselor. Together, you’ll work to:

• Identify personal goals
• Improve communication and coping skills
• Explore potential solutions to challenges
• Build self-esteem and confidence
• Promote healthy behavior change
• Achieve a greater sense of emotional well-being and mental health

Counseling is a safe space to grow, heal, and move forward with clarity and support.

Yes and No.

• Yes, if you want to meet with a counselor on a regular basis, you’ll need to schedule an appointment for ongoing mental health support.
• No, if you're experiencing a mental health crisis or need to speak with a counselor for in-the-moment support, you can simply call in – no appointment needed.

We’re here to support you when you need it most, whether it's scheduled or in-the-moment.

• For “in-the-moment” support or mental health crises, session length may vary. The call will last as long as needed to help you feel safe, supported, and stabilized, however, not longer than 60 minutes.
• For scheduled counseling appointments, sessions typically last up to 45 minutes, depending on the nature of the concern and treatment plan.

Your care is tailored to your needs - whether it's immediate support or ongoing therapy.

Not always. Counselors are licensed by state, so if you're traveling or temporarily outside your home state, your assigned counselor may not be able to continue sessions with you during that time.

• While you're away, you can still receive support by connecting with one of our on-call clinical care counselors. Once you return to your home state, you can resume sessions with your personal counselor.

iWILL 'til i'mWELL offers several types of counseling sessions based on your needs:

• Virtual Crisis Counseling with Licensed Master’s Level Counselors - If you reach out to iWILL 'til i'mWELL during a crisis, our team will promptly assess your situation and triage according to established legal protocols and clinical guidelines. This includes evaluating risk, determining the appropriate level of care, and connecting you to the most suitable resources or interventions to ensure your safety and well-being. iWILL 'til i'mWELL is not intended for emergency or crisis management.
• Virtual In-The-Moment Care with Master’s Level Counselors - Is available when you need to quickly discuss or process a thought, need, or concern.
• Virtual Clinically-Determined Counseling Sessions with Licensed Master’s Level Counselors - The number of sessions is determined based on the issue you’re facing. If you reach your clinically determined session limit and still need more counseling, you will be referred to a community therapist or counselor. You will be responsible for covering the cost of additional sessions either out-of-pocket or through your insurance. You can also return for new sessions whenever a new issue arises. In-person visits may be available if applicable in your area.
• Virtual Pre-Determined Six Counseling Sessions with Licensed Master’s Level Counselors and Psychologists - If you reach your six-session limit and still need more counseling, you will be referred to a community therapist or counselor. You will be responsible for additional costs either out-of-pocket or through your insurance. You can also return for new sessions whenever a new issue arises. In-person visits may be available if applicable in your area.
• Virtual Psychology Visits with Psychologists - You can work with the same psychologist for as many sessions as deemed appropriate by you and the therapist. Each session is discounted to $100. This is a virtual-only service.
• Virtual Psychiatry Visits with Psychiatrists - You can work with the same psychiatrist for as many sessions as necessary. The initial session is $215 and each follow-up session is discounted to $100. This is a virtual-only service.

Short-term teletherapy may not be appropriate when any of the following conditions exist (this is not an exhaustive list):

• A heightened risk of harm to oneself or others.
• Lack of access to or difficulty with communication technology.
• Significant disruptions in communication services.
• A need for more intensive services, such as treatment for substance abuse, severe eating disorders, psychosis, or recent psychiatric hospitalization.

In these cases, alternative care options that offer a higher level of support or intensity will need to be pursued.

Virtual psychology services are ideal for addressing a variety of emotional and mental health concerns. Virtual psychology provides an accessible and convenient way to work through these challenges with professional support from psychologists.

• Depression
• Stress Management
• Grief and Loss
• Eating Disorders
• Health Psychology
• Relationship Issues
• Family Counseling
• COVID-19 Stress
• Addiction
• Life Changes

To schedule an appointment with a virtual psychologist, visit iwilltilimwell.com or download our free app to complete your registration and account setup. Once registered, you can easily schedule your session at a time that works best for you.

• Appointments: Available Monday – Friday, 8 am to 5 pm in all time zones.
• Consultations: Available via phone or video.
• Select your therapist: Choose the psychologist that best meets your needs.

Our virtual psychiatry services include:

• Establishment of a Virtual Psychiatrist
• Management of mental health conditions over time
• Medication management, including ongoing refills
• Lab tests and routine screening
• Health assessment screening and evaluation
• Review and interpretation of lab test results and screenings
• In-network recommendations and referrals for specialty care services

Our goal is to provide you with convenient, affordable healthcare when you need it most. Members can select a psychiatrist to manage their ongoing mental health conditions, including medication management and preventative care.

Available Monday – Friday, 8 am to 5 pm, virtual psychiatry is ideal for:

• When you have a mental health question and need professional guidance
• If you're struggling with stress or life-changing events
• For relationship issues or addiction concerns
• If you're dealing with grief or loss

Virtual psychiatry services are ideal for addressing a variety of emotional and mental health concerns. Virtual psychiatry provides an accessible and convenient way to work through these challenges with professional support.

• Anxiety
• Additive Behavior
• Stress Management
• Bipolar Disorder
• Trauma & PTSD
• Postpartum Depression
• Bipolar Disorders
• Depression
• Grief & Loss
• Panic Disorders
• Addictive Behaviors
• Medication Management

Virtual Psychiatry is available Monday – Friday, 8 am to 5 pm. It’s a fast, convenient, and affordable way to get help when feeling overwhelmed, experiencing anxiety, or dealing with depression. Here's how to get started:

• Login to your iWILL 'til i'mWELL account online or through the app, available 24/7/365.
• Request a consultation with a psychiatrist, update your electronic health records (EHR), and complete an intake questionnaire.
• The psychiatrist will contact you for your appointment, assess your symptoms, review your medical and family history, and determine the best course of action moving forward.
• Prescriptions (if needed) will be sent electronically to your preferred local pharmacy.

Psychiatrists can prescribe the following medications:

• Lexapro
• Effexor
• Paxil
• Elavil
• Zoloft
• Cymbalta
• Wellbutrin
• Remeron
• Celexa
• Prozac
• Prestiq

Psychiatry services do not prescribe the following medications:

• DEA-controlled substances (e.g., ADHD stimulants, sleep medications, anti-anxiety medications like benzodiazepines)
• Stimulants (e.g., Adderall, Ritalin, etc.)
• Medications intended for intra-muscular injections
• Detox medications (e.g., Suboxone, Methadone)
• Other drugs with potential for abuse (e.g., muscle relaxants, pseudoephedrine)
• Medications that require regular lab work and monitoring (e.g., Lithium, Depakote, Tegretol) if lab results are not available for review

Virtual Psychiatry services do not treat the following conditions:

• Emergency situations (e.g., suicidal thoughts, homicidal thoughts, self-harm)
• ADHD prescription of stimulants (therapy and non-stimulant medication management are within scope)
• Active hallucinations or delusions
• Substance use in an active medical detox program
• Moderate to severe autism spectrum disorders
• Internationally located patients
• Conditions that require laboratory or diagnostic imaging to determine final treatment recommendations, when lab work is unavailable for review
• Patients under the age of 12

The iWILL 'til i'mWELL Advanced Behavioral Health App provides comprehensive mental health support, featuring a variety of tools and resources to help manage emotional and behavioral health. With this app, users can access:

• Mental Health Assessments: Comprehensive evaluations to identify emotional and psychological needs.
• Personal Journals: Options for written or spoken journaling to track thoughts, moods, and progress.
• Shareable Data: Enables sharing of health data with your care team for better collaboration.
• Personal Voice Affirmations: Create and listen to personalized affirmations for daily positivity and motivation.
• Moods and Feelings Survey Tool: Track and analyze mood patterns over time to better understand your emotional well-being.
• Cognitive Behavioral Therapy (CBT) Tool: Provides CBT techniques to help challenge negative thinking patterns and improve mental health.
• Personal Safety Plan – Protective Factors: Build a personalized safety plan with protective strategies in case of a mental health crisis.
• Personal Analytics: View insights and trends related to your mental health journey and progress.
• Daily Affirmations: Receive positive daily affirmations to improve mental well-being.
• Daily News Feeds: Stay updated with relevant mental health news, tips, and resources.
• The app also supports telehealth consultations with licensed mental health professionals, allowing you to manage mental health concerns in real time.

iWILL 'til i'mWELL Pet Telehealth provides around-the-clock, 24/7/365 unlimited access to a dedicated team of Licensed Veterinarians. The consultation takes place in real-time via phone or video on your mobile device or computer. This service allows you to:

• Ask questions and get expert advice
• Receive a second opinion on your pet’s health
• Understand whether you need to take your pet to the vet or ER
• Discuss behavioral issues, training, and overall wellness

It's easy to schedule a consultation for your pet:

• Log into your Pet Portal

  Access your account to begin the process.

• Complete Your Member Profile

  Make sure your profile is up-to-date with all necessary details.

• Add Your Pet

  Include your pet’s information, including health history and concerns.

• Schedule a Consultation

  Select a time that works best for you to consult with a veterinarian.

• Veterinarian Contact

  A licensed TeleVet veterinarian will contact you at your scheduled time to discuss your pet’s health and provide advice or treatment recommendations.

We offer the following standalone packages:

1. Unlimited Virtual Urgent Care (VUC): Provides access to urgent medical care, allowing patients to consult with a doctor via video or phone for immediate, non-emergency health concerns.
This package also includes:

• Care Coordination
• Ability to message a team of expert medical and mental health specialists for further support.
• Available with an individual plan or a family plan (up to 8 members in a household).

2. Unlimited Virtual Primary Care (VPC): A comprehensive primary care service that allows you to establish a relationship with a primary care physician and manage ongoing health conditions, prescriptions, and preventive care through virtual consultations.
This package includes:

• Unlimited Access to Virtual Urgent Care
• Unlimited Access to Virtual Primary Care
• Management of health conditions over time
• Medication management, including ongoing refills
• Lab tests and routine screening
• Review and interpretation of lab test results and screenings
• Health Assessments and evaluations
• Dermatology Visits
• Mental Health Care
• Access to a team of expert Care Coordinators
• Ability to message a team of expert medical and mental health specialists
• Recommendations/referrals for specialty care services
• Available for groups/employers/organizations
• Available with an individual plan or a family plan (up to 8 members in a household)

3. TeleVet Pet Care: Virtual veterinary care that connects pet owners with Licensed Veterinarians for:

• Consultations, advice, and treatment recommendations without needing an in-person visit.

4. Musculoskeletal (MSK) Care for Organizations: A specialized package for businesses and organizations, offering support for musculoskeletal conditions such as:

• Joint pain, back pain, and other related injuries through virtual consultations with healthcare professionals.

These packages provide flexible, focused care based on your needs and are available individually fthrough organizational use.

5. GLP-1 – Medically Managed Weight Loss (Semaglutide): A prescription medication designed to help with weight loss by mimicking a natural hormone in the body that regulates blood sugar and appetite. It works by increasing feelings of fullness, reducing hunger, and slowing stomach emptying.

We offer the following additional services that can be added to any of our existing packages for more comprehensive care:

1. Behavioral Health Care: This add-on provides access to licensed mental health professionals for support with issues such as anxiety, depression, stress, grief, and more. You can schedule virtual therapy sessions for individuals or families, allowing you to receive counseling in the comfort of your home.

• In-the-Moment Care: Short-term support when you need to discuss a specific issue or feeling right away.
• Virtual Counseling Care: Clinically-determined sessions or six (6) session limit counseling sessions.
• Discounted Virtual Psychology Visits: Work with licensed psychologists for therapy sessions at a discounted rate.

2. Advanced Behavioral Health Services: This service includes a more comprehensive mental health support plan that offers tools and resources to help you manage your well-being:

• Personal Journals: (written or spoken)
• Shareable Data: Track and share progress with your care team.
• Personal Voice Affirmations: Record and listen to affirmations for daily motivation.
• Moods and Feelings Survey Tool: Track and monitor emotional patterns over time.
• Cognitive Behavioral Therapy (CBT) Tool: A structured tool to help you manage negative thoughts and behaviors.
• Personal Safety Plan - Protective Factors: Create a personalized safety plan in case of a mental health emergency.
• Personal Analytics: Review insights into your mental health progress.
• Daily Affirmations: Receive positive, uplifting statements each day.
• Daily News Feeds: Stay informed with daily updates on mental health topics.

3. TeleVet: This add-on provides access to virtual veterinary consultations for pet owners.

• You can speak with licensed veterinarians to discuss your pet’s health concerns, get advice, and even receive prescriptions for medications.
• This service is ideal for non-emergency conditions, general health checks, and ongoing care for your pets.

4. Medication Subscription Programs:

• Virtual Urgent Care Medication Subscription Program - Get access to 37 drugs at no charge, plus great discounts on all other medications.
• Virtual Primary Care Medication Subscription Program - Get access to 37 drugs at no charge and get access to 200 medications for just $5.00, along with substantial discounts on other medications.

Below are our more commonly chosen packages:

• Urgent Care + Behavioral Health for Family
• Urgent Care + Behavioral Health + Advanced Behavioral Health for Family
• Urgent Care + Behavioral Health + Advanced Behavioral Health + TeleVet for Family
• Primary Care + Advanced Behavioral Health for Family
• Primary Care + Advanced Behavioral Health + TeleVet for Family
• Semaglutide for Individuals

Family Plans are designed for families covering up to 8 people within the same household.

For groups, organizations, and corporations, the following comprehensive packages are more often chosen:

• Virtual Primary Care
• Advanced Behavioral Health Care
• Musculoskeletal (MSK) Care
• TeleVet Pet Care

These packages are designed to provide a complete range of services for your employees or members, addressing both their physical and mental health needs.