Consumers of I Will Til I'm Well Telemedicine consent to participate in the telemedicine services for a specified subscription duration. I Will Til I'm Well Telemedicine subscription shall remain in effect for the duration of the specific service elected by the consumer. Consumer may, upon notice to I Will Til I'm Well via I Will Til I'm Well mobile app, cancel the subscription prior to the next billing cycle.
Consumer understands and agrees that there have been no guarantees or assurances made about the results of the service. Consumers will not be able to claim any refund based on satisfaction or personal opinion about the quality of care provided. However, consumer can cancel future subscriptions at any time.
Monthly I Will Til I'm Well telemedicine subscriptions are not refundable. At any time, I Will Til I'm Well reserves the right to refuse a refund. If a consumer is not entirely satisfied with service from I Will Til I'm Well, consumer can contact I Will Til I'm Well customer service team to share and review concerns. I Will Til I'm Well will review concerns and review any request for refund. I Will Til I'm Well will notify consumer via email or phone of the results within two to ten working days. If consumer is still not satisfied, consumer has the right to launch a grievance with their bank or credit card provider regarding any disputed refund. This will be investigated thoroughly by I Will Til I'm Well’s customer service team and consumer’s bank or credit card provider.
If a consumer purchases an annual subscription but chooses to cancel the subscription before the end of the term, a refund, for the remaining time within the annual term, may be requested by the consumer. Refunds will be reviewed by I Will Til I'm Well, Inc. and, if approved, will be prorated based upon the remaining time in the term less any discounts provided due to selecting an annual term. Should a pro-rated refund be approved, the refund will be applied back to the consumer in the same manner that funds were paid. Refunds can take up to twenty-one working days to be credited back once approval has been verified.
Once a cancellation request is received and inspected, I Will Til I'm Well will send an email notification that request has been received. I Will Til I'm Well will also notify consumer of the approval or rejection of requested refund. If consumer is approved, refund will be processed, and a credit will be applied to the credit card or original method of payment used to purchase I Will Til I'm Well telemedicine subscription.
Consumers can cancel prior the upcoming billing dates to avoid future subscription charges.
Completed or missed appointment fees cannot be refunded.
If, due to a network issue from the I Will Til I'm Well Telemedicine platform, consumer is not able to complete a telemedicine call or video session, then I Will Til I'm Well customer service may provide a refund or book a new call or video consultation for the consumer at no additional charge. This will be done based on the sole discretion of I Will Til I'm Well and which cannot be appealed against.
If a consumer has not received a refund within the allocated time, consumer should first check with their credit card company as it may take some time before a refund is officially posted. Next the consumer should contact their bank. There is often some processing time before a refund is posted. If consumer has exhausted the above steps and still have not received the approved refund, please contact I Will Til I'm Well Customer Service at info@Iwilltilimwell.com.
Enterprise clients should contact your Executive Account Representative or send and email inquiry to info@Iwilltilimwell.com.