iWILL 'til i'mWELL Telemedicine Refund Policy

Consumers (referred to as “members” or “users”) commit to their selected subscription duration (monthly, quarterly, bi-annual, or annual).

Cancellations must be submitted via the iWILL 'til i'mWELL mobile app prior to the next billing cycle to avoid future charges.

No refunds will be issued for any portion of the subscription term (annual, bi-annual, or quarterly) that has already been completed.

If you cancel your subscription within an ongoing billing term, you will retain access for the remainder of that period; cancellations take effect at the end of the then-current quarter or term, and no further charges will be incurred after that point.

Once a new billing period (month or quarter) begins, that period is non-refundable regardless of usage.

Monthly subscriptions are non-refundable once a new month begins, even if the service is not used.

You may cancel at any time before the next billing cycle to avoid additional charges.

The monthly option is available only for the first three consecutive months, after which subscriptions automatically convert to quarterly billing with corresponding quarterly terms and policies.

In very exceptional circumstances, the Company may, at its sole discretion, review refund requests for the unused portion of your paid term and make a decision about a partial or prorated refund, deducting any applicable discounts. The company is under no obligation to provide refunds outside of the terms outlined in this policy.

Approved refunds will be credited back to the original method of payment, typically within twenty-one working days.

Notice of refund approval or denial will be sent by email.

If an expected refund has not been received, consumers must first check with their payment provider, then contact Customer Service at support@Iwilltilimwell.com if the issue persists.

Enterprise clients should contact their Executive Account Representative or send an inquiry to support@Iwilltilimwell.com.

Completed or missed appointment fees are non-refundable.

If dissatisfied, consumers may contact Customer Service to share and review concerns.

After the Company’s review, consumers who remain dissatisfied with refund resolution may escalate the dispute to their payment provider.

The company reserves the right to cancel your subscription at any time for any reason, including but not limited to breaches of these terms and conditions, non payment, or misuse of the services.