Terms & Conditions

Welcome to the iWILL ‘til i’mWELL LLC ("The Company") website (the "Site"). The Company provides a platform for online health and wellness services by arranging for video, telephone, or electronic consultations with licensed healthcare professionals, offering electronic medical record storage, and other related products and services (collectively, the "Services"). The Company itself does not provide medical services but facilitates consultations between users and healthcare providers. The Company's role is exclusively to provide referrals and tools for accessing the services, for which the Company charges a fee.

By accessing and using this Site, you agree to be bound by these Terms and Conditions. As used herein, "The Company" means iWILL ‘til i’mWELL LLC, its parent, subsidiaries, and affiliated entities, and “you” or “your” refers to the user, including any dependents or others eligible under your account. These Terms and Conditions govern your access to and use of the Site, as well as your registration for and subscription to the Company's Services.

If you are experiencing a medical emergency, please dial 911 or seek immediate medical attention. The Services provided through this Site are not intended for emergency care.

The Company facilitates access to healthcare services, including consultations with independent healthcare providers ("The Providers"). These Providers are part of independent, provider-owned medical groups and are not employed by the Company. THE COMPANY DOES NOT PROVIDE MEDICAL CARE, and the content of the Site and the Services offered do not constitute medical advice, diagnosis, or treatment. The information provided on this Site is intended solely for informational purposes and is not a substitute for professional medical advice or care from qualified healthcare providers assessing your condition in person. Your reliance on any information obtained via the Site is at your own risk.

While the Company may facilitate consultations with licensed healthcare providers, the Company is not engaged in the practice of medicine, does not offer medical services, and does not establish a doctor-patient relationship between you and the Company. Your relationship is exclusively with the healthcare provider you select for your consultation.

The Company and the Providers accessed through the platform do not guarantee that prescriptions will be issued. Healthcare providers do not prescribe DEA-controlled substances, lifestyle medications, or any other drugs that may have a potential for misuse or abuse. Providers reserve the right to deny care or prescriptions based on their professional judgment. State telehealth regulations may impose additional or different requirements on providers and the services they offer.

Subject to your compliance with these Terms and Conditions, your acknowledgment of the Privacy Policy on the Site, and your payment of any applicable fees, the Company grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Site and Services for your personal, non-commercial purposes. With the exception of your personal medical records, the Company retains all rights, titles, and interests in and to the Site, Services, and any information, products, software, or other materials on the Site. You agree not to copy, reproduce, retransmit, distribute, sell, publish, or circulate any information obtained from the Site without the prior written permission of the Company.

You further agree that you will not use the Site or Services for any unlawful purpose or to post or transmit any material that is defamatory, fraudulent, libelous, obscene, or in violation of any intellectual property rights of others. You will not post or introduce any viruses, worms, Trojan horses, or other harmful computer code. The Company reserves the right to delete any content that violates these Terms or that the Company deems objectionable.

To use the Site and access the Services, you must be of legal age and not be prohibited from receiving Services under applicable laws. The Services are intended solely for users in the United States, and by using the Site, you agree to comply with all relevant local and federal laws. The Company may refuse registration or access to Services if you do not meet the eligibility criteria.

To access the Services, you are required to:

• Provide accurate and truthful personal contact information, including but not limited to your name, address, telephone number, and email address.
• Set your browser to accept cookies from the Site.
• Consent to receive communications from the Company via email or other electronic means.

You are responsible for maintaining the confidentiality of your account password and any activities that occur under your account. You must notify the Company immediately of any unauthorized access to your account. The Company is not liable for any unauthorized use of your account or password.

The Company creates and maintains an Electronic Medical Record ("EMR") for each user to securely store and access personal health information, which licensed healthcare providers can review as part of your consultation. The information provided to a healthcare provider becomes part of the Company’s EMR and is subject to applicable state and federal laws, including the Health Insurance Portability and Accountability Act (HIPAA).

From time to time, the Company may outsource certain aspects of EMR management to a HIPAA-compliant network service provider to ensure the highest levels of data security and regulatory compliance. In such cases, the Company will select providers that adhere to all relevant HIPAA requirements and industry best practices for safeguarding personal health information.

The healthcare providers accessing the EMR are solely responsible for complying with applicable laws, including HIPAA, regarding the use, access, and disclosure of information within the EMR. The Company and/or its providers will retain your EMR for seven (7) years, after which it will be securely archived or deleted as required by law.

You are responsible for paying all fees associated with your use of the Services. If a third party (such as an employer) is paying for your subscription, and that third party ceases to do so, you may continue to access the Services provided if you arrange to pay the Company directly. You may upgrade or downgrade your subscription level at any time, with changes taking effect during your next billing cycle.

1. Annual Payments

• For users who choose to pay annually, refunds will not be provided for any portion of the annual term already completed. If you cancel an annual subscription, you must pay for the full quarter in which the cancellation takes place. Cancellation will take effect at the end of the quarter in which the cancellation request is made, and no further charges will be incurred after that point.
  Please note: Once a new month of a new quarter begins, whether you use the Services or not, that period is non-refundable.

2. Bi-Annual Payments (Every 6 months)

• For users who choose to pay on a bi-annual basis (every six months), refunds will not be provided for any portion of the six-month term already completed. If you cancel a bi-annual subscription, you must pay for the full quarter in which the cancellation occurs. Cancellation will take effect at the end of the quarter during which the cancellation request is made, and no further charges will apply after that time.
  Please note: Once a new month of a new quarter begins, whether you use the Services or not, that period is non-refundable.    

3. Quarterly Payments (Every 3 months)

• For users who choose to pay quarterly, refunds will not be provided for any portion of the quarter already completed. If you cancel a quarterly subscription, you must pay for the full quarter in which the cancellation occurs. Cancellation will take effect at the end of that quarter, and no additional charges will be incurred thereafter.
  Please note: Once a new month of a new quarter begins, whether you use the Services or not, that period is non-refundable.

4. Monthly Payments

• Monthly payments offer flexible access without long-term commitment. Members are billed at the start of each month and may cancel anytime prior to the next billing cycle. Once a new month begins, whether or not you use the services, that month is non-refundable.
  
  The monthly option is available for the first three (3) consecutive months only. After completing three months of service, your subscription will automatically transition into a quarterly plan. This change helps us reduce administrative costs and better support our community long-term.
  
  You will receive a notice before your plan converts. After that point, quarterly payment terms and policies will apply.

Refunds at the Company’s Discretion

Refunds are issued solely at the discretion of the Company. In exceptional cases, the Company reserves the right to provide partial refunds on a case-by-case basis. However, the Company is under no obligation to provide refunds outside of the terms outlined above.

Right to Cancel Subscription

The Company reserves the right to cancel your subscription at any time for any reason, including but not limited to breaches of these Terms and Conditions, non-payment, or misuse of the Services.

The Company may, at any time, modify, withdraw, suspend, or discontinue any feature of the Site, including its availability. The Company provides links to third-party websites for your convenience, but the inclusion of such links does not imply endorsement by the Company. The Company is not responsible for the content, practices, or security of third-party websites. You agree that the Company is not liable for any damage caused by visiting or using third-party websites.

The Company does not guarantee the content, accuracy, or validity of any treatment recommendations provided by healthcare providers. The Company merely facilitates access to healthcare professionals and does not establish a doctor-patient relationship. You and your healthcare provider are solely responsible for any information communicated during your consultation. The Company does not guarantee that telehealth consultations are appropriate for your medical condition. You should contact your primary care physician if your symptoms worsen.

Disclaimer of Warranties

ALL SERVICES PROVIDED THROUGH THIS SITE ARE OFFERED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SITE OR SERVICES WILL BE FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

Limitation of Liability

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF USE, OR OTHER ECONOMIC LOSS, ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE COMPANY'S TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID FOR SERVICES IN THE ONE (1) MONTH IMMEDIATELY PRIOR TO THE EVENT THAT CAUSED THE CLAIM.

You agree to indemnify, defend, and hold harmless the Company, its affiliates, employees, and agents from and against any and all claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from or related to your use of the Site or Services, your breach of these Terms, or your violation of any rights of a third party.

Any dispute arising out of or related to these Terms or your use of the Site shall be resolved by binding arbitration under the rules of the American Arbitration Association. The arbitration will take place in San Jose, California, and will be governed by California law. The costs of arbitration, including attorneys' fees, will be borne by you. Any judgment rendered by the arbitrator may be entered in any court of competent jurisdiction.

The Company shall not be liable for delays or failures in performance resulting from acts of God, war, terrorism, civil unrest, severe weather, government action, or any other circumstances beyond the Company's reasonable control.

The Company may provide notice to you via the email address you provided during registration or through a general notice posted on the Site. You may provide notice to the Company by sending certified mail to: iWILL ‘til i’mWELL LLC

123 E San Carlos St

San Jose, CA 95112.

These Terms and the Privacy Policy constitute the entire agreement between you and the Company. If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent possible, and the remaining provisions will remain in full force and effect.

As a health and wellness platform, the Company allows users to create and share User-Generated Content ("UGC") in designated areas of our Site, such as community forums, peer-to-peer support groups, and other interactive spaces. UGC refers to any content submitted by users, including but not limited to text posts, comments, images, videos, reviews, questions, and any other material provided by users within the Site’s community features.

The Company is committed to fostering a supportive and focused environment centered around health and wellness. To maintain this focus, the Company reserves the right, in its sole discretion, to determine what constitutes acceptable UGC on our platform. We do not allow discussions or content related to topics outside the scope of health and wellness, including but not limited to sports, politics, religion, and other unrelated topics.

In order to create a positive and health-focused environment, users must adhere to the following guidelines when posting UGC:

• UGC should be relevant to health, wellness, mental health, fitness, nutrition, and related topics.
• Content should not contain offensive language, defamatory statements, or any material that promotes hate, violence, or discrimination.
• UGC must not include medical advice that conflicts with the Company’s professional healthcare providers or promote unverified, non-evidence-based health claims.
• Users must refrain from posting any sensitive or controversial topics that may detract from the supportive and focused atmosphere of the community.

The Company reserves the right to review, monitor, edit, and remove any UGC that, in our opinion, does not meet these guidelines or is otherwise inappropriate for our platform. We may remove content at any time and without prior notice to the user if we determine it does not align with the health and wellness mission of the Company.

Users who repeatedly violate the UGC guidelines may have their accounts suspended or terminated, at the sole discretion of the Company. This includes users who persist in posting off-topic content or content that undermines the platform's focus on health and wellness.

The Company respects the intellectual property rights of others and expects users of our Site to do the same. If you believe that any material on our Site, including any user-generated content in our community or peer-to-peer forums, infringes your copyright, please send a written notice to our designated DMCA agent. The notice must include:

• Your contact information (name, mailing address, email address, and phone number),
• A description of the copyrighted work you believe has been infringed,
• A description of where the alleged infringing material is located on our Site, including specific URLs if available,
• A statement that you have a good faith belief that the use of the material is unauthorized by the copyright owner, its agent, or the law,
• A statement under penalty of perjury that the information provided is accurate and that you are the copyright owner or authorized to act on behalf of the owner, and
• Your physical or electronic signature.

DMCA Agent

iWILL ‘til i’mWELL LLC

123 E San Carlos St

San Jose, CA 95112

Email: support@iwilltilimwell.com

The Company may, from time to time, allow users to post, share, and engage with content in community forums or peer-to-peer sections of our platform. All user-generated content is subject to review and monitoring by the Company to ensure compliance with our Terms of Service, including intellectual property rights and other applicable laws. However, despite our efforts to monitor and moderate content, we are not liable for any infringing content posted by users.

Upon receiving a valid DMCA notice, the Company will promptly investigate the claim and, if deemed appropriate, remove or disable access to the allegedly infringing material. In cases where user-generated content is removed under a DMCA notice, the Company may notify the user responsible for the content about the removal and provide information on how to file a counter-notification if they believe the removal was in error.

If you believe that content you posted was removed or disabled by mistake or misidentification, you may submit a counter-notification to our DMCA agent. The counter-notification must include:

• Your contact information (name, mailing address, email address, and phone number),
• A description of the content that was removed and the location where it appeared before it was removed or disabled,
• A statement under penalty of perjury that you have a good faith belief that the content was removed or disabled as a result of mistake or misidentification,
• A statement that you consent to the jurisdiction of the federal district court in which your address is located, or if you are outside of the United States, to the jurisdiction of any judicial district in which the Company may be found, and that you will accept service of process from the person who provided the original DMCA notification or an agent of such person, and
• Your physical or electronic signature.

Upon receipt of a valid counter-notification, the Company may, at its discretion, restore the content in question unless the original claimant files a court action to prevent the restoration.

The Company maintains a policy that provides for the termination of user accounts in appropriate circumstances for those who are deemed repeat infringers. A repeat infringer is a user who has been the subject of multiple DMCA takedown notifications and, upon review, is found to be engaging in repeated copyright infringement.

The Company values your privacy and is committed to protecting your personal information. For more details on how we collect, use, and protect your data, please refer to our full Privacy Policy, available on the Site.