Frequently asked questions

  • Can a doctor on IWTIW prescribe medication?

    Yes, you can get a prescription online. There is support for this nationwide, however, there are several exceptions.

  • What are the prescription exceptions?

    Consultation with a medical provider is available to you 24/7/365 days a year and during your visit, your provider may recommend an online prescription.

    Please make sure to tell your medical provider about any existing prescriptions or over the counter medications you are taking. Some medications do not react well with other medications, so it’s important to be honest and open with your provider to avoid complications.

    Prescriptions are now available to patients nationwide. With telehealth services being in all 50 states, you can have a visit and receive a potential prescription anywhere across the country. However, there are many medications that cannot be prescribed online, including controlled substances.

  • What are controlled substance medications?

    Certain medications that are potentially addictive are considered “controlled”, and can only be prescribed by a provider who has met you in person first, as per the federal regulation, The Ryan Haight Act of 2008.

    Examples of controlled medications are:
    • Benzodiazepines - used for anxiety, panic, sleep disorders, tremors, and seizures - include medications such as Xanax, Ativan, Restoril, Valium, Klonopin, and Librium
    • Hypnotics - used for insomnia - include medications such as Ambien, Ambien CR, Lunesta, and Sonata
    • Stimulants - used for ADD/ADHD, fatigue, depression, cognitive issues, and narcolepsy - include medications such as Dextroamphetamine, Adderall, Vyvanse, Dexedrine, Methylphenidate, Ritalin, Concerta, Focalin, Provigil, and Nuvigil
    • Opioids, used for pain, and will not generally be recommended by psychiatrists
  • Can a doctor on IWTIW order a prescription refill?

    Doctors on IWTIW will discuss your health history and assess whether a refill is safe at this time or whether it would be necessary to see your primary care physician in person.

    The decision to provide a refill is at the sole discretion of the doctor.

    Be sure to share any information you have about your health history and condition that may help facilitate your refill, such as recent lab tests, blood pressure readings, etc.